PRIVACY POLICY

Privacy Policy

Effective Date: January 1, 2025

At Flow Martial Arts ("we," "our," or "us"), we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.flowmartialarts.ca (the "Site"), and engage with our services.

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Site.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information

Personal information refers to data that can be used to identify or contact you. This may include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Address

  • Payment details (e.g., credit card information)

  • Health information (if necessary for class participation)

  • Emergency contact details

Non-Personal Information

Non-personal information refers to data that cannot be used to identify you individually. This may include:

  • IP address

  • Browser type and version

  • Device information

  • Referring website or page

  • Pages visited on our Site

  • Duration of visit

2. How We Collect Your Information

We collect information in the following ways:

  • Information you provide directly: When you register for classes, sign up for our newsletter, or contact us via forms or emails, you provide us with personal information.

  • Automatic data collection: We may automatically collect non-personal information through cookies and other tracking technologies when you interact with our Site.

  • Third-party sources: We may collect data from third-party services, such as payment processors, to complete transactions.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing services: To enroll you in classes, manage your account, and provide customer support.

  • Communication: To respond to your inquiries, send updates about classes, promotions, or important announcements.

  • Payment processing: To process transactions and manage payments for services.

  • Website improvement: To analyze website traffic and improve user experience on our Site.

  • Marketing: To send promotional emails or offers related to our services, based on your consent (you can opt out at any time).

  • Legal obligations: To comply with legal and regulatory requirements.

4. How We Protect Your Information

We take the protection of your personal information seriously. We employ physical, electronic, and procedural safeguards to secure your data. These measures include:

  • Encryption of sensitive data (e.g., payment details).

  • Secure servers for storing personal data.

  • Limited access to personal information for authorized personnel only.

However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us remember your preferences and track your interactions with our Site. You can control cookie settings through your browser settings.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service providers: We may share your information with trusted third-party service providers (e.g., payment processors, email marketing platforms) to facilitate our services.

  • Legal obligations: We may disclose your information if required by law or in response to a legal request (e.g., subpoena, court order).

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can update or correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions.

  • Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at info@flowmartialarts.ca

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

  • Email: info@flowmartialarts.ca

  • Phone: 778 877 7831

  • Address: 1355 Kingsway, Vancouver, BC, V5V 3E3